Support & Help

Invoice Pro - We're here to help!

Need Help?

Have questions or need assistance? We're here to help!

πŸ“§ Email Support

Typical response time: Within 48 hours

App Version 1.0.0
Platforms iOS & Android
Languages 7 Supported
Templates 3 Free + 17 Premium
πŸ“± iPhone πŸ“± iPad πŸ€– Android

πŸš€ Getting Started

How do I get started with Invoice Pro?
When you first open the app, you'll go through a quick 3-step onboarding process:
  1. Business Information: Enter your business name, email, and phone number
  2. Logo Upload (Optional): Upload your business logo or skip this step
  3. Done! You're ready to create your first invoice
Is Invoice Pro really free?
Yes! Invoice Pro is free forever with no limits. You get:
  • Unlimited invoice creation
  • Unlimited client management
  • 3 professional invoice templates
  • Full PDF generation and sharing
  • Complete data export/import functionality
Premium templates (17 additional designs) are available as a one-time purchase with lifetime access.
Do I need an internet connection to use the app?
No! Invoice Pro works 100% offline. All your data is stored locally on your device, so you can create invoices anytime, anywhere without an internet connection.

πŸ“„ Creating Invoices

How do I create my first invoice?
Follow these simple steps:
  1. Tap the "Create Invoice" button on the home screen
  2. Select a client (or create a new one)
  3. Add invoice items (description, quantity, rate)
  4. Set invoice and due dates
  5. Add optional notes or terms
  6. Choose a template
  7. Preview and generate PDF
Can I save invoices as drafts?
Yes! When creating an invoice, tap "Save as Draft" to save your progress. You can return to edit it later from the Invoices screen.
How do I customize my invoice template?
Go to Settings β†’ Templates β†’ Customize. You can change:
  • Accent Color: Choose from 8 color swatches
  • Font Style: Modern, Classic, or Bold
  • Font Size: Small, Medium, or Large
  • Logo Size: Small, Medium, or Large
How do I add tax to my invoice?
Tax is automatically calculated based on your default tax rate. To set or change your tax rate:
  1. Go to Settings β†’ Invoice Settings
  2. Set your default tax rate (e.g., 10%)
  3. Enable or disable tax
  4. Customize the tax label (e.g., "VAT," "GST," "Sales Tax")
Can I apply discounts?
Yes! You can add discounts as either a percentage or fixed amount when creating an invoice. The discount is automatically deducted from the subtotal.

πŸ‘₯ Managing Clients

How do I add a new client?
There are two ways to add clients:
  • From Clients Tab: Go to the Clients tab and tap the "+" button
  • While Creating Invoice: Tap "Add New Client" when selecting a client
Enter the client's name, email, phone (optional), and address (optional).
Can I edit or delete clients?
Yes! In the Clients tab, tap on any client to view details. From there you can edit their information or delete them. Note: Deleting a client does not delete their invoices.
How do I view all invoices for a specific client?
Tap on a client in the Clients tab to see their profile, which includes a list of all invoices created for that client along with total revenue.

πŸ‘‘ Premium Features

What do I get with Premium?
Premium unlocks:
  • 17 Premium Templates: Beautiful, professionally designed invoice templates
  • Lifetime Access: One-time payment, no subscriptions
  • Future Updates: New templates added regularly at no extra cost
  • Full Customization: All customization options for premium templates
How much does Premium cost?
Premium is a one-time purchase (no subscription). Pricing varies by region and is displayed in your local currency in the app. Check the Template Gallery or Settings to see current pricing.
How do I purchase Premium?
To unlock Premium:
  1. Go to Template Gallery or tap the Premium badge on the home screen
  2. Tap "Unlock Premium"
  3. Complete the purchase through Apple App Store or Google Play
  4. Premium templates are instantly available
Can I use Premium on multiple devices?
Yes! Your Premium purchase is tied to your Apple ID (iOS) or Google account (Android). Use "Restore Purchases" in Settings to activate Premium on other devices.
How do I restore my Premium purchase?
If you purchased Premium and it's not showing:
  1. Go to Settings β†’ Premium
  2. Tap "Restore Purchases"
  3. Make sure you're signed in with the same Apple ID or Google account used for purchase
Can I get a refund?
Refund requests must be submitted to Apple (iOS) or Google (Android):
  • iOS: Go to reportaproblem.apple.com
  • Android: Request through Google Play Store
We recommend trying the free templates first to ensure the app meets your needs.

πŸ’Ύ Export & Import Data

How do I backup my data?
To export all your data:
  1. Go to Settings β†’ Data Management
  2. Tap "Export Data"
  3. Choose where to save the backup file (JSON format)
  4. Store it safely (cloud storage, email to yourself, etc.)
Pro Tip: We recommend backing up your data regularly, especially before updating the app or switching devices.
How do I restore my data on a new device?
To import your data:
  1. Install Invoice Pro on your new device
  2. Complete the initial onboarding
  3. Go to Settings β†’ Data Management β†’ Import Data
  4. Select your backup file
  5. All invoices, clients, and settings will be restored
What format are backups saved in?
Data is exported as a JSON file containing all your invoices, clients, business profile, and settings. This format is human-readable and can be imported back into the app.
Can I share invoices as PDFs?
Yes! After creating an invoice, tap "Preview Invoice" then use the share button to:
  • Email the PDF to your client
  • Share via messaging apps (WhatsApp, iMessage, etc.)
  • Save to Files or cloud storage (iCloud, Google Drive, Dropbox)
  • Print directly

πŸ”§ Troubleshooting

The app is not loading my data
Try these steps:
  1. Close and restart the app
  2. Check if you have sufficient storage space on your device
  3. If data is still missing, check if you have a recent backup to import
  4. Contact support if the issue persists
PDFs are not generating correctly
Ensure:
  • You have granted the app file system permissions
  • Your device has sufficient storage space
  • All invoice fields are filled correctly
  • Try a different template to see if the issue is template-specific
My logo looks blurry or distorted
For best results:
  • Use high-resolution images (at least 500x500 pixels)
  • Upload square or rectangular logos (not extremely wide or tall)
  • Supported formats: PNG, JPG
  • Adjust logo size in template customization settings
How do I reset the app?
To reset Invoice Pro:
  • Clear All Data: Settings β†’ Data Management β†’ Clear All Data (deletes everything)
  • Reset Onboarding: Settings β†’ Developer Tools (dev mode) or contact support
  • Full Reset: Uninstall and reinstall the app
Warning: Make sure to export your data before resetting! All local data will be permanently deleted.
The app crashes or freezes
Try these solutions:
  1. Force close and restart the app
  2. Restart your device
  3. Check for app updates in the App Store/Play Store
  4. Ensure your device OS is up to date
  5. Free up device storage space
  6. If persistent, contact support with details about when the crash occurs

🌍 Language & Settings

What languages are supported?
Invoice Pro supports 7 languages:
  • English
  • EspaΓ±ol (Spanish)
  • FranΓ§ais (French)
  • Deutsch (German)
  • PortuguΓͺs (Portuguese)
  • Italiano (Italian)
  • ΰ€Ήΰ€Ώΰ€¨ΰ₯ΰ€¦ΰ₯€ (Hindi)
How do I change the app language?
Go to Settings β†’ Preferences β†’ Language and select your preferred language. The app will immediately update.
Can I change the currency?
Yes! Go to Settings β†’ Invoice Settings β†’ Currency. You can choose from 150+ currencies with proper symbols and formatting.
How do I change the date format?
Go to Settings β†’ Invoice Settings. You can choose from:
  • MM/DD/YYYY (US format)
  • DD/MM/YYYY (European format)
  • YYYY-MM-DD (ISO format)
Does the app support dark mode?
Yes! The app automatically follows your device's dark mode setting, or you can manually toggle it in Settings β†’ Preferences β†’ Theme.

πŸ”’ Privacy & Security

Is my data safe?
Yes! All your data is stored locally on your device. We don't collect, access, or store your information on any servers. Your data never leaves your device unless you explicitly export or share it.
Do you track my usage?
No. Invoice Pro does not use analytics, tracking, or advertising. We respect your privacy completely.
What happens if I lose my device?
If your device is lost or stolen:
  • Your data is protected by your device's security (passcode, biometrics)
  • If you have a recent backup, you can restore it on a new device
  • We cannot recover data remotely since everything is stored locally
Pro Tip: Regular backups are essential! Export your data periodically and save it to cloud storage.
What data does RevenueCat collect?
RevenueCat only processes purchase information (anonymous user ID, purchase history). They do not receive your invoices, business data, or client information. See our for details.

πŸ“§ Still Need Help?

If you couldn't find the answer to your question in this FAQ, we're here to help!

Contact us at:

When contacting support, please include:

  • Your device type (iPhone, iPad, Android)
  • App version (found in Settings)
  • A detailed description of the issue
  • Screenshots if applicable

⏱️ We typically respond within 48 hours

πŸ“š Additional Resources